We will always attempt to issue a refund or exchange on every item purchased at SIP Distribution East Inc. through our trained employees. If you have any product questions, please call us at 416.679.8833

Our company return policy states:

  • All items have been carefully checked for manufacturer defects upon our warehouse arrival. If you would like to cancel your order before it has been shipped, a full refund will be issued.
  • If your order is a special order, no returns or exchanges are allowed. Items that are special order items are not eligible for any refund or exchange.
  • Within 30 days of purchase, unopened returns in original packaging are subject to exchange only. After 30 days of purchase, unopened items are not eligible for any refund or exchange.
  • All shipping charges are not refundable and exchanged shipments are handled at the consumer’s expense.
  • Items that are special order, over 30 days from the date of purchase, opened, damaged and/or not in resalable condition are not eligible for any refund or exchange.